Your Products Don’t Matter

Posted by Melissa Ballate on

Your brand’s value is not what you make or what you do. It’s certainly not your tagline. Your brand’s value is the net change your business catalyzes in your customer’s life—the purpose and goal of your products or services. Through this lens, Tesla does not make cars, but rather energy efficient solutions. Waste Management does not… Read more »

Words Are Never Enough

Posted by Melissa Ballate on

While sitting at the Hyatt in Belgrade last month, I had an epiphany. My kuma Katarina, who I was meeting for coffee, walks in. We hug, say hello and she says: “You look good.” That afternoon I had my glasses on (which I never wear out of my home) and so I said “Are you… Read more »